This policy aims to explain how we handle and use your personal information, and we will make every effort to protect the privacy of our guests.
We are committed to maintaining the privacy of personal data. Therefore, we ensure that the policies and practices regarding the collection, use, retention, transfer, and access to personal data comply with the provisions of the Personal Data (Privacy) Ordinance, Chapter 486 of the Laws of Hong Kong ("the Ordinance"). In case of any discrepancies or conflicts between the English and Chinese versions of this statement, the English version shall prevail.
This website collects comprehensive data about browsing visitors, such as statistics on the number of visits. This data may include, but is not limited to, browser type and version, operating system, IP address, and/or domain name.
Unless otherwise stated, we only collect records of your visits when you browse this website. Any cookies set by any part of this website (if any) will not be used to collect personal data. Cookies are small computer files that can be stored on a web user's computer, functioning to obtain configuration data and analyze the browsing habits of web users. After a user stores cookies, they do not need to re-register when browsing the website again. Websites often use cookies to track users' preferred website topics. You can modify the relevant internet options or the browsing preferences settings of your computer system to refuse to store cookies. However, you may not be able to use or activate certain functions provided by this website as a result. This website may block users who do not accept cookies.
This website may from time to time request you to provide personal data, including (but not limited to) your name, gender, age, identification document number, telephone number, fax number, residential address, email address, credit card information, education level, occupation, position, family income, and interests (collectively referred to as "Personal Data"). If you refuse to provide such data, it may prevent us from processing any application or request submitted by you, or prevent you from accessing certain content on this website, or prevent you from completing the matters you originally intended to handle on this website. If you are under 18 years old, please obtain the consent of your parent or guardian before providing any personal data.
The personal data we will collect and retain includes the following categories:
Name;
Contact details including telephone number, fax number, address, email, etc.;
Results, records, and cumulative records of browsing interactions;
Inquiries, suggestions, or opinions;
Computer operating system and online service provider data
Purposes of Use of Collected Personal Data
Issuing information related to our products and services, activities, competitions, promotions, and projects;
To provide you with a tailored and enjoyable shopping experience through this website and to provide personalized marketing information, we will tailor the advertisements and content of the webpage;
To fulfill your requirements for our products and services, order processing, and payment settlement;
To respond to your inquiries;
To collect statistical data, conduct analysis, and provide anonymous reports to internal and external customers;
To conduct surveys related to customers, products, or services;
To evaluate further improvements in the quality of products and services; or
To achieve any purpose directly related to the above.
The provision of such personal data is entirely voluntary.
If you are our customer, the personal data provided during the service period will be retained for a reasonable period of time. We will delete unnecessary personal data existing in the system in accordance with internal policies.
We have implemented various technical and organizational measures. Encryption is used to protect data transmission, and access control measures limit access to data. Security audits and vulnerability assessments are conducted regularly. Our employees also receive data security training to ensure that they can effectively protect user information.
If a data breach occurs, we will take prompt action. This includes notifying affected users, cooperating with relevant authorities during the investigation, and taking necessary remedial measures to protect user information.
According to the Ordinance, you have the right to:
Inquire whether our company holds your personal data;
Access the personal data held by our company;
Request our company to correct any incorrect personal data;
Verify the policies and practices (from time to time) formulated by us regarding the collection and use of personal data.
Our Services are generally intended for a broad audience, and we do not knowingly collect personal information from children under the age of 13 (or older, if required by applicable law). Certain Services may be designed for users of all ages, including children. For these specific services, we implement measures to limit the collection of personal information from minors, such as:
Limiting the collection of personal information related to the Service.
Implementing age restrictions to prevent unauthorized use by children.
Please obtain parental consent before collecting personal information from children.
For Parents or Guardians: If you wish to review or modify your child’s information, request deletion of that information, or prevent further collection or use of your child’s information, please email [email protected]
Except as described herein, JoyQuest will not sell, rent or lease your personal information to third parties. However, we may share some of your personal information with third parties, such as our business partners and service providers (for example, Internet and cloud hosting providers such as Amazon Web Services) and merchants who use their products or services to provide this website or for other purposes related to this website.
We may also disclose your personal information if required by law or if we deem it appropriate and/or necessary to:
(a) comply with any decree, law and/or regulation, or in an effort to comply with any legal process served on us or the Site;
(b) protect, safeguard and/or defend our rights or property;
(c) act under exigent circumstances to protect the personal safety of our users and/or the public;
(d) comply with our obligations in the event JoyQuest is acquired by sale, merger or otherwise undergoes a change in corporate control;
If we determine that it is necessary and advisable to disclose your personal information, we may do so without notifying you.
As a visitor or user of this website, if you apply to our company and/or continue to order any services and/or products ("the Service"), you must provide personal data to our company. If your personal data is incomplete or incorrect, we may not be able to provide or continue to provide the required services to you.
We will always keep your personal data confidential. Our policies and practices regarding the collection, use, retention, disclosure, transfer, security, and access to personal data all comply with the provisions of the Ordinance and this statement.
With your consent or instructions, our company may collect, use, retain, disclose, and/or transfer your personal data for the following purposes, as well as other purposes agreed between our company and you or as required by law from time to time:
(i) To provide the product or service;
(ii) In accordance with the agreement between you and our company or the consent given to our company, our company may use your personal data for market research and direct marketing purposes, to promote to you through direct marketing calls, electronic messages, emails, faxes, mail, etc., regarding our company, our affiliated companies, and partners;
(iii) To process any benefits arising from or related to the Service;
(iv) To analyze, verify, and/or check your credit, payment, and/or status for the provision of the Service;
(v) To process any payment instructions, direct payment services, and/or credit services requested by you; and
(vi) To facilitate the daily operation of your account and/or to collect any outstanding amounts related to the Service in your account.
For the above purposes, our company may disclose and transfer your personal data to the following parties, including our agents, contractors, third-party service providers, third-party debt collection agencies, credit investigation agencies, security agencies, credit service providers, banks, financial institutions, our professional advisors, any other persons who have a duty of confidentiality to our company, and any actual or proposed assignees or transferees of our rights related to you.
If you do not wish to receive promotional materials from our company, or allow our company to disclose, transfer, or use your personal data for the above purposes, please send a written notice to our Data Protection Officer by mail or email (please indicate your name, address, and account number):
Mailing Address
6/F MANULIFE PLACE 348 KWUN TONG ROAD HK
Email Address
[email protected]
Please note that this privacy statement may be revised from time to time without prior notice. Please check the relevant statement regularly.
JoyQuest Limited is a professional digital marketing agency based in Hong Kong, specializing in game advertising and offering comprehensive SEM (Search Engine Marketing) services.
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